Lifestyle

EE warning after customers could be charged £30 extra for their phone bill



EE mobile phone customers are facing a significant increase in their bills from the end of March. Customers have started receiving messages from the operator saying their price plans will increase in line with inflation plus 3.9 per cent.

The rise is based on January’s Consumer Price Index which was set at 5.5 per cent, so users will see a total rise of 9.4 per cent when the 3.9 per cent is added.

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In a message sent to customers, EE explained: “For example, a £25.00 price plan will increase by £2.31 a month. Your out-of-bundle charges and other add-ons will also increase in line with the CPI rate of inflation plus 3.9 per cent.

“For example, a £1 add-on will go up by £0.09 a month. Calls and texts to EU countries from the UK will also increase on the same basis and will increase as of 31 March each year by the CPI rate of inflation published in January plus 3.9 per cent. This change will take place 30 days after you’ve received this text.”

If you pay more, you will see a bigger increase and a £45 contract could set you back an additional £3 a month.

Annual CPI price increases are written into EE’s terms and conditions so you agree to them at the point of sale. Consequently, you can’t leave your plan early because of this price rise. Customers were directed to the EE website to find out more about the changes.

EE also said it would be updating customers’ terms with effect from June 1, based on changes to Ofcom rules.

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